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Terms & Conditions

These Terms and Conditions constitute the entire agreement between you, the user, and Alignment Consulting (Pty) Ltd (“Alignment Consulting (Pty) Ltd”, “[Company Alias]”, “us”, “we”, “our”). If you visit or use alignmentconsulting.co.za, or if you create hyperlinks to alignmentconsulting.co.za, you accept and agree to comply with the most recent version of this agreement in its entirety. When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions. Any hypertext links from this agreement to text elsewhere on this site shall be deemed to form part of this agreement.

We reserve the right to amend this agreement or any parts thereof at any time and without notice. Amendments to this agreement take effect 24 hours after the agreement has been amended on our website, and your continued use of the site implies your acceptance of the agreement as amended.

No unsolicited emails

You do not have to agree to sign up for our mailing list. You can opt-out of our mailing list, at any stage, on the website or by contacting us directly. You can choose whether or not you want to receive availability notifications for wishlist items.

Competitions

Competitions will be subject to terms and conditions herein outlined, as well as located on the individual competition’s terms and conditions; and these are provided during the time the competition runs.

Using and Accessing alignmentconsulting.co.za

This site is for personal use only. You may not make use of content from this site, whether direct or derived, for any commercial purpose whatsoever. You may not use any form of automated search or download technology to access this site without express written consent from a duly authorised representative of Alignment Consulting (Pty) Ltd. You may not frame or utilise framing techniques to enclose any content on this site without our express written consent.

You are granted a limited, revocable, and nonexclusive right to create hyperlinks to AlignmentConsulting.co.za web pages as long as such links do not portray AlignmentConsulting.co.za or its affiliates or products or services in a false, misleading, derogatory, or otherwise offensive matter.

Returns Policy

If you are not 100% satisfied with your purchase, please feel free to return any item to us within 21 calendar days of receipt. This policy does not refer to items that you may have received damaged, faulty or incorrect. Each return claim will be assessed based on its individual merit and actions will be applied accordingly.

Kindly note the following for physical items:

  • The actual product needs to be received at Alignment Consulting in mint condition.
  • The item needs to be received by Alignment Consulting within 3 weeks (21 calendar days).
  • If the product’s outer packaging is unsealed, we may charge you a 15% handling fee.
  • Please include your order number or dispatch note or original waybill number inside the returned parcel.

eBooks, Contract/Business Documents and Online Course Returns/Refunds:

eBooks, Contracts, Business Documents and Online Courses are treated differently to other products when it comes to returns, given their digital nature and the fact that technical knowledge of eBooks, Documents and/or the Online Course registration process may be required to assist you if the eBook or its Link, or Online Course Code does not work. Once you purchase an eBook or Online Course, we will only allow you to return it if defective.

Any defect in an eBook, Document or its Link shall be dealt with as follows:

  • Should you experience any problems in using the Link to access the eBook/Document(s) or in utilising the Online Course Code, in accessing, opening or reading the eBook / Document  / Online Course Code, or if the eBook / Document / Online Course Code is defective in some other way (missing pages/text, incorrect book/document, code does not work etc), please report the problem to us as soon as reasonably possible after you become aware of the problem, but in any event within 6 months of purchase.
  • We will then investigate the possible cause/s of the problem and how to rectify them. We may need to liaise with the relevant service providers to assess and rectify the problem or to issue you with a new Link or Online Course Code so that you can get a replacement eBook/Document of the same title or a replacement Online Course Code, as the case may be.
  • If the eBook or Online Course Code is defective, we will at your choice replace it (if such replacement is possible) or credit your account with the purchase price of the eBook or Document or  Online Course Code (or refund you if that is your preference).

A representative of Alignment Consulting (Pty) Ltd may tell you that they do not believe you have a claim, for example, because the warranty period of the goods has expired. In this case, we may refuse to replace goods, or refuse to pay a refund.

In addition to our returns policy, the following statutory return situation may apply to you:

Section 44 of the Electronic Communications and Transactions Act may apply to your order –

Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end-user of the goods or service. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty.

You must return any goods in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 30 days of the date of return request.

The original delivery charge will not be refunded and the cost for returning the parcel is at your expense until the claim has been approved and verified. Please include your order or invoice number in the box of the return so that your refund can be processed.

The following goods cannot be returned in terms of the ECT Act:

  • Software or other audio or video recordings or online training tutorials.
  • Books, magazines or other periodicals, and items that have specifically been sourced for you.

Section 56 of the Consumer Protection Act may also apply to your order.

Section 56 will only apply if you are a natural person – in other words, a human being, or a juristic person (like a company, trust or closed corporation) with an annual turnover of less than R2 million.

If you qualify as a consumer in terms of the CPA then all of our goods sold to you are sold with an implied warranty of quality against any defects for six months of normal householder business use, from the time we supplied the goods.

Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective.

We will replace, repair, or refund the price of any defective goods that you return to us during the six-month statutory warranty.

Deliver the defective physical goods under warranty to us or post them by normal prepaid registered post, insured against loss, damage and theft. The street and postal addresses for all returns are the same as for our customer services department, details of which are below.

9 Siros Road

Woodlands Park

Wetton

Cape Town

Western Cape

7800

 

Once we have received the package, we will notify you that we have received the physical goods. Please note that it is your responsibility to ensure that the package is delivered to Alignment Consulting within the returns window provided and at the correct address.

If you claim that our goods are defective, our team will examine the goods for defects. In the case of physical goods, technicians will examine the actual goods. They will report to us whether the goods were defective, were misused or are of good quality. If our technician reports that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will not replace or refund the goods.

If you choose for us to replace or repair the goods, we will contact you as soon as reasonably possible to organise the necessary steps to repair or replace the goods. This may not be applicable to unboxed deals.

If you choose for us to make a refund, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation.

If we do not accept that we supplied defective or unsuitable goods, and our returns department has not been able to help, any customer may still take the matter up with the consumer goods and services ombuds http://www.cgso.org.za/ or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods or have any questions, please contact us and have your invoice number ready.

We will try our best to solve your problem.

Disclaimer and limitation of liability

This site is provided “as is”, and you use this site at your own risk. Neither Alignment Consulting (Pty) Ltd, its directors, employees, affiliates, agents or suppliers shall be responsible for any damages or loss resulting from or relating to the use of this site or any of its content, irrespective of the cause of the damages.

We make no representations or warranties of any kind, whether express or implied.

We disclaim all representations and warranties including but not limited to the site and its availability, the content of the site or the accuracy thereof, product availability and delivery times, merchantability or fitness for a particular purpose of information, goods or services.

Force Majeure

No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.

If there is an event of force majeure, the party affected will tell the other immediately, and they will meet within seven days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.

If a party cannot fulfil a material (significant) part of its responsibilities under this agreement for more than 60 days because of force majeure, the other party may cancel this agreement by written notice.

Changes & Acceptance

We may change the terms at any time and where this affects your rights and obligations, we will notify you of any changes by placing a notice in a prominent place on our website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

If you do not agree with the changes, you must stop using the service. If you continue to use the service following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.

Waiver

Any favour or relaxation we may allow you will not affect or substitute any of our rights against you.

Severability

If any term is void (invalid), unenforceable, or illegal, the term may be severed (removed) from and will not affect the rest of this agreement if it does not change its purpose.

Governing Law

This agreement shall be governed by and interpreted according to the laws of the Republic of South Africa.

Domicilium

Our domicilium citandi et executandi (physical address) for all purposes under this agreement is: 

27 Staines Road

503 Glendale

Plumstead

Cape Town

Western Cape

7800

Our email is benita@alignmentconsulting.co.za

 

Contacting Alignment Consulting (Pty) Ltd

Please contact us at benita@alignmentconsulting.co.za or +27-63-293-4844. We will always try to be as helpful as we can and solve any problems promptly.

 

Last updated: 21/05/2020

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